Alliance Business Centers launches new Platform for Call Centers

To meet the growing demand by business enterprises for advanced outsourced Call Centers solutions, Alliance Business Centers Network- ABCN has launched new equipped facilities for Call Centers service Providers at Dubai Silicon Oasis.

The new facilities can be utilized by companies particularly specialized in providing information and directory inquire services. The facilities Comprises of 96 highly advanced integrated telecommunication workstations, the Call Center Platform- is to be leased for companies provide information & directory enquiries, Internet marketing, banking customers support, telemarketing and phone-technical support services.

“The new facilities will allow the agents operating the system to communicate efficiently and effectively with their customers via latest computer telephony integration- CTI and dedicated PRI lines". Customers contact companies by calling, emailing, chatting online, visiting websites, faxing, and even instant messaging.” explained Osama Salman, Chairman, ABCN-UAE.

“As a business Center, we do not only provide the SMEs with the basic traditional services, but we go beyond that to provide sophisticated and creative facilities & services to large corporations, government organizations and other companies with special nature of businesses and unique technical requirements like call centers Providers,” added Salman.

“Many Call Centers Solutions Providers have chosen to create their call Centers platforms in countries like India, Malaysia and Philippines to offer their client companies cost- effective and efficient services.

“The availability of skilled human resources, low individual income and low living costs are good reasons for Call Centers services providers to choose these countries as good platform for their services.

“With its unique multicultural society and language skilled- human resources in addition to the highly sophisticated telecommunication infrastructure, Dubai has become a competitive market to provide such services.

“As a business Center, we do not only provide the SMEs with the basic traditional services, but we go beyond that to provide sophisticated and creative facilities & services to large corporations, government organizations and other companies with special nature of businesses and unique technical requirements like call centers Providers,” added Salman.Since its formation in 2007, ABCN has established itself as undisputed leader in its field, setting new benchmark for others to follow as the trend towards business centers gathers momentum in UAE and the Arab world.

Since its formation in 2007, ABCN has established itself as undisputed leader in its field, setting new benchmark for others to follow as the trend towards business centers gathers momentum in UAE and the Arab world.

“The ABCN also provides Call Center service providers (companies) with all other logistics facilities and services including company registration and licensing in Dubai Silicon Oasis free zone, staff- visas and training and development of human resources needed to fill in the job vacancies.

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